Frequently asked questions

Add the products to the cart, then confirm it: enter your delivery address and your payment method. You need an account to order; sign-up is free.

In My orders, each order shows its stage: pending, confirmed, processing, shipped then delivered. You are notified at each change, on the site and by email (and on WhatsApp if you turned it on in your preferences).

Yes. Your cart can contain products from several shops; each one prepares and ships its part of the order.

While the order is “pending” and unpaid, cancel it yourself from My orders (“Cancel” button). After that, or to change it, write to the shop from your messages as soon as possible: as long as the order has not shipped, it can adjust or cancel it.

Each shop handles its own delivery and sets its price: it depends on the shop, your address and your order. The shop confirms it after you order; you can also ask before buying through the messaging area.

It depends on the shop and your address. The shop confirms the delivery time when it accepts your order; feel free to ask it through messages before buying.

First contact the shop from your messages. If it doesn't reply, write to us with your order number.

Each shop chooses its own. Depending on the shop, you can pay:
• online, on a secure payment page (Mobile Money or card, through Notch Pay, Flutterwave, CinetPay or Stripe);
• by Mobile Money (MTN MoMo, Orange Money, Wave, M-Pesa, Airtel Money… depending on the country), by sending the amount to the shop's account;
• by bank transfer;
• on delivery;
• or by another method agreed with the shop.
Accepted methods are shown on each shop's page and when you place your order.

At checkout, only the methods accepted by every shop in your cart are offered. Each shop is paid for its own part: your order page shows the amount and the account of each one. If no method is shared, place one order per shop.

Online payment: immediately. Comptoir checks the payment with the provider and your order is confirmed automatically.
Mobile Money, transfer or other: send the amount shown in My orders; the order moves to the next step once the shop confirms it has received the money.
On delivery: you pay when you receive your parcel.

Straight to the shop, on its own account: Comptoir does not collect your payment and takes no commission on your purchases. If there is a problem with a payment, contact the shop from your messages, then write to us if it does not answer.

The shop may not accept it. It is also not offered for products shipped directly by one of the shop's suppliers: those are paid when you order.

You can show prices in your currency from the “Language and currency” menu. If the shop set its price in that currency, you see its exact price; otherwise it is a conversion at today's rate, marked with “≈”. For an online payment, the amount is charged in the shop's currency (CFA franc, naira, cedi…) and shown on the payment page before you confirm. For other methods, the amount to send is shown in My orders.

Enter it in your cart before confirming the order. The discount applies to the products of the shop that created the code.

Some shops reward their regular customers: depending on your purchases with them, you reach a level (Silver, Gold, Platinum) that gives you a discount applied automatically in your cart. It can't be combined with a promo code.

Contact the shop from your messages, with photos if possible. Each shop sets its own exchange and refund conditions; ask for them before buying if it matters to you.

Write to us with your order number and your conversation with the shop: we will help you find a solution with it.

For a bulk purchase, describe what you need: the relevant shops send you their offers with price, delivery time and payment terms.

In My quote requests, compare the offers (the cheapest one is flagged), contact the shops if needed, then accept the one that suits you: the others are automatically declined.

Yes, close the request from “My quote requests”: it no longer receives offers.

Use “Forgotten password” on the login page: you receive a link by email to choose a new one.

In your notifications, the “Preferences” panel lets you choose what you receive on the site, by email and on WhatsApp.

Yes. On Android, tap “Install” when the site offers it; on iPhone, use Share then “Add to Home Screen”.

It is used to process your orders and your conversations with shops. Everything is explained in our privacy policy.

Create a seller account: during the 30-day free trial, every feature is open. When the trial ends, choose the plan that fits your business to carry on. Everything is explained on the Selling on Comptoir page.

None: Comptoir is paid only through your plan's subscription. Your online, point-of-sale and direct sales are entirely yours. Only your online payment provider (Notch Pay, Flutterwave, CinetPay or Stripe), if you connect one, takes its own fee on each payment.

Seller questions (payments, till, staff, WhatsApp…) are on the seller page.